Shipping  

We will send your package within 4 business days of order received. Exceptions sometimes happen if we're making a fresh batch or waiting for a fresh ingredient to reach to us.

We offer a variety of shipping options for most domestic and international destinations. You may choose from the shipping options listed at checkout or to learn more about it feel free to contact our customer care team (info@mygaeaorganics.com).

Packages Delayed in Transit

We work with USPS to ship orders because they are dependable and affordable. However, occasionally packages may be delayed due to weather conditions or USPS routing mistake. Please allow 3 to 4 weeks for delivery of your package within the US however we've found that even if delayed, these packages will almost always turn up at your door within three weeks. If the package does appear to be lost after three weeks have passed (or after 45 days for international addresses), contact us with your order number at our customer care team (info@mygaeaorganics.com) and if we are unable to locate the package, we can arrange for a replacement and return of the shipping fees.

Packages Damaged in Transit

Contact our customer care team (info@mygaeaorganics.com) if your items get damaged in transit. 

International Orders

Customs fees for international orders are the sole responsibility of the buyer. Items returned for non-payment of customs fees or for any other reason by customs of the destination country will not be refunded.

Note that we are required to include an invoice with each international purchase and need to declare the authentic price of each purchased item on the customs form. 

If a USPS international package appears to be lost, claims may be filed 45 days after the date of shipment. Please contact us if you do not receive your order within 45 days from the day of shipping.

If a package sent via a private carrier such as DHL or UPS appears to be lost, please contact the private carrier's office in your country to help you locate your package. 

Regarding items damaged in transit en route to international destinations, e-mail our customer care team at info@mygaeaorganics.com

Other Shipping Policies 

We reserve the right to refuse fulfilling an order for any reason we might deem necessary. We will promptly issue a full refund on an order we are unable to fill with an explanatory note. 

Gaea Organics, LLC does not offer a package rerouting service at this time. For packages returned to us due an error in the customer-provided address, we will charge a 20% restocking fee (25% for international orders) plus the original shipping cost and any return fees incurred by the shipping company and will refund you for the remaining amount. If you would prefer us to resend the package instead of issuing a refund, we can also invoice you for any additional shipping costs and re-ship the package as soon as payment is received.

We are unable to issue refunds for packages that have been correctly shipped but refused by the customer upon delivery.